Mac playing up? Talk to a real person who can fix it.
No ticket numbers. No call-centre script. You speak straight to the person who does the fixing — me. I've been mending Macs for over 25 years, and it's all done remotely, over the phone — anywhere in the UK.
Any of this sound familiar?
If one of these is roughly your problem, it's the kind of thing I sort out most days. You don't need the right words for it — that's my job.
“It's running slow.”
Beachballing, apps hanging, fans always going.
“It won't start up.”
Stuck on the Apple logo, a black screen, or just nothing.
“My email keeps going to spam.”
Small-business mail let down by SPF, DKIM and DMARC that aren't set up right.
“My photos and files didn't come across to the new Mac.”
A migration that half-finished, or never finished at all.
“Something popped up and now I'm worried.”
A warning, a message asking for money, or something that just looks wrong.
“Things won't sync between my devices.”
iCloud, contacts or calendars out of step across iPhone, iPad and Mac.
Got a specific one? Read more onslow mac, mac won't start up, email going to spam or new mac migration.
Why this isn't like ringing normal IT support
You won't sit in a queue, and you won't be read a script by someone following a flowchart. There's no “have you turned it off and on again” for the sake of it.
When you call, you get a Mac specialist straight away — the same person from the first hello to the moment it's fixed. I'll explain what's wrong in plain English, tell you whether it's worth fixing, and never make you feel daft for asking.
How it works
The call
Ring the number. You get me, not a queue. Tell me what's happening in your own words and we work out what's wrong.
The link
If I need to see your screen, I talk you through opening TeamViewer — slowly, step by step — including the Mac's security permissions.
The fix
More often than not we sort it there and then, while you watch. You pay by card at the end, once it's done.
Letting someone onto your Mac
It's fair to be cautious about that. Here's exactly how it works, so there are no surprises.
A one-time code each session
You give me a fresh code to connect. It stops working the moment we hang up.
Nothing left running
No background software, no hidden remote access. When we're done, I'm off your machine.
Your files stay yours
I don't copy anything and I don't keep anything. What's on your Mac is nobody's business but yours.
What I don't do
No company-wide device management, no office servers or NAS boxes, no network setups. I look after individual Macs and small-business email, and that's deliberately all — it's what I'm good at.
If your Mac isn't right, pick up the phone.
If it turns out to be something I can't fix from here, I'll tell you straight. Either way you'll be talking to someone who knows Macs.